Delivery & Returns
We are committed to reducing the impact our actions have on the environment and that includes the science of moving stuff around. Our wholesaler deliver on our behalf which has the dual benefit of reducing product miles and taking cost out.
Another way of reducing emissions is for customers to bundle up orders to minimise deliveries and as an incentive delivery is free for orders over £50 excluding VAT for office consumables.
Delivery charges
- For UK Mainland & Northern Ireland Orders (excluding large items eg furniture) of more than £50 excluding VAT are delivered free of charge
- Orders of less than £50 excluding VAT will incur a delivery charge. When orders are placed you will be able to select one of the following
- quickest delivery service usually next day @ £7.95 plus VAT
- up to 3 working day delivery
- for orders over £25 exc VAT @ £3.50 plus VAT
- for orders under £25 exc VAT @ £4.99 plus VAT
Furniture Delivery Charges
Furniture deliveries are made by a dedicated 2 person furniture delivery team to a room of choice
For furniture orders over £500 exc VAT delivery is free
For furniture orders less that £500 exc VAT the delivery charges below will apply
Deliveries above the second floor carry a surcharge. Please ask
| Bulky items - Desks, pedestals, screens, etc | ||
| Economy Delivery 5-7 days | £25.00 | Deliveries are made by a dedicated 2 person team & taken to a room of choice |
| Premium Delivery 1-2 days or day of choice | £50.00 | |
| Economy Delivery & Installation 5-7 days | 20% of nett order value - £50.00 minimum | Delivery as above. Installation is a white glove service, with removal of packaging as standard |
| Premium Delivery & Installation 2-3 days or day of choice | 20% of nett order value - £85.00 minimum | |
Office chairs |
||
| Single unassembled chair delivered 1-2 days | £8.00 | Deliveries made by single person carrier to main access point |
| Assembled chairs 3-5 days | £18.00 each |
Chairs are pre built and delivered
|
Social Spaces - sofas, modular seating etc |
||
| Delivery Service 2-3 days or choice of day | 15% of nett value with a minimum of £75.00 | Deliveries are made by a dedicated 2 person furniture delivery team to a room of your choice |
| Delivery & Installation Service 2-3 days or choice of day | 20% of nett value with a minimum of £115.00 | Delivery as above. Installation is a white glove service, with removal of packaging as standard |
Please contact us to enquire about deliveries to the Isle of Wight & the Isle of Man.
When will the order be delivered?
Stocked business supplies ordered by 5pm Monday to Friday should be delivered the following working day except to areas like the Isle of Wight, Isle of Man and the furthest reaches of Cornwall, Scotland & Wales when it could take longer.
Right to Cancel & Returns
Legally you have a cooling off period of 14 working days during which you can cancel the contract without having to give a reason. The 14 days starts from the day you receive the goods.
This does not affect your statutory right to cancel. If you contact us more than 14 days after delivery we may still be able to help.
- To allow us to offer a full refund the products should be in their original, unopened packaging without any markings so that they are fit for resale.
- We reserve the right to refuse a refund if the goods are not fit for resale.
- If there was any free gift associated with the returned items then you should also include it with the returned item(s)
- We reserve the right to charge for a return if we are not at fault.
Contact us using the form below or on sales@4roffice.co.uk quoting your contact details, order number, whether you want a replacement or refund & reasons for the return so we can quickly put things right for you and make any necessary improvements to our service.
We'll then arrange for collection.
You can expect a refund in the same form of payment originally used for purchase within three weeks of receiving your return. If there was something missing from your order or any products are faulty or damaged please let us know within 3 working days of delivery so that we can resolve the situation as soon as possible.
